Frequently asked questions
In case you have not received any confirmation mail and that your Bitcoins have not appeared in your digital wallet, then please contact customer support.
We send out two emails, one upon confirmation of payment and one at completion of the transaction. The transaction confirmation includes a link with the transaction ID, where it is possible for you to see the transaction on the blockchain.
A frequent cause to customers not seeing their transaction, is that the digital wallet hasn’t synced properly with the blockchain.